Privacy Policy

1. Overview

Ramani Groups respects your privacy and is committed to protecting personal information shared with us through our website, enquiry forms, contact forms, career forms, WhatsApp links, phone calls, emails, social media pages, dealership enquiries, service requests, and other digital or offline business interactions.

By accessing this website or submitting information to Ramani Groups, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please avoid submitting personal information through the website.

2. Scope of This Policy

This Policy applies to personal information collected by Ramani Groups through this website and related business communication channels. It may cover enquiries connected with Ramani Groups businesses, including automotive dealerships, service divisions, used-car solutions, bakery/food businesses, careers, events and other group activities.

This Policy does not apply to third-party websites, partner brand websites, payment platforms, map services, social media platforms, or external forms that may have their own privacy policies.

3. Information We Collect

Depending on how you interact with the website, Ramani Groups may collect the following categories of information:

• Identity information: name, company name, designation, age range, or customer reference details where provided.
• Contact information: phone number, WhatsApp number, email address, postal address, city, state, and location preference.
• Enquiry information: vehicle interest, service request, business interest, appointment request, product enquiry, feedback, complaint, event registration, or message submitted through forms.
• Career information: resume, qualifications, experience, current role, expected role, salary details if voluntarily provided, portfolio links, and interview-related communication.
• Technical information: IP address, browser type, device type, operating system, referring page, pages visited, session duration, approximate location, and website usage patterns.
• Communication records: call-back requests, email replies, SMS or WhatsApp conversations, form submission logs, and service follow-up notes.

4. How We Collect Information

We may collect information when you:

• Fill out enquiry, contact, lead, service, feedback, or career forms on the website.
• Contact Ramani Groups through phone, email, WhatsApp, social media, dealership visits, or partner enquiry channels.
• Apply for a job, submit a resume, or communicate with our recruitment team.
• Interact with website features, advertisements, analytics tools, forms, embedded maps, or third-party widgets.
• Participate in events, offers, campaigns, surveys, contests, or customer engagement activities.

5. How We Use Information

Ramani Groups may use collected information for lawful business and operational purposes, including:

• Responding to enquiries, service requests, test-drive requests, product interest, dealership communication, and business queries.
• Contacting users regarding submitted requests, appointment confirmations, follow-ups, support, feedback, or complaint resolution.
• Processing career applications, screening candidates, scheduling interviews, and maintaining recruitment records.
• Sending updates about Ramani Groups businesses, offers, launches, events, services, or important announcements where permitted by law.
• Improving website performance, user experience, content relevance, customer support, internal reporting, and service quality.
• Maintaining records for audit, legal, compliance, security, accounting, dispute resolution, and business administration purposes.
• Preventing fraud, misuse, unauthorised access, spam, technical errors, or security incidents.

6. Communication Consent

By submitting your contact details through this website or related Ramani Groups channels, you consent to being contacted by Ramani Groups, its authorised employees, business divisions, service teams, recruitment teams, dealership teams, or approved representatives through phone, email, SMS, WhatsApp, or other relevant communication channels for enquiry-related, service-related, recruitment-related, promotional, or business communication.

You may request to stop receiving non-essential promotional communication by contacting us. However, Ramani Groups may still send important transactional, service, legal, or administrative communication where required.

7. Sharing of Information

Ramani Groups does not sell personal information. We may share information only when necessary and appropriate, including with:

• Internal departments, business units, dealerships, branches, and authorised employees of Ramani Groups.
• Partner brands, OEMs, service providers, vendors, technology providers, CRM providers, marketing tools, recruitment partners, logistics partners, or support teams involved in fulfilling your request.
• Professional advisers, auditors, legal consultants, insurers, or compliance partners where required for business administration.
• Government authorities, courts, regulators, law enforcement, or other parties when disclosure is required by applicable law or lawful request.
• Successor entities in connection with business restructuring, merger, acquisition, transfer, or reorganisation, subject to appropriate confidentiality safeguards.

8. Cookies & Analytics

This website may use cookies, pixels, analytics tags, server logs, or similar technologies to understand website traffic, improve page performance, remember preferences, analyse campaigns, and enhance user experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled. Third-party analytics or advertising tools may also collect information according to their own privacy practices.

9. Data Retention

Ramani Groups may retain personal information for as long as necessary to fulfil the purpose for which it was collected, respond to enquiries, provide services, process career applications, maintain business records, meet legal obligations, resolve disputes, prevent fraud, and support legitimate business needs.

When information is no longer required, Ramani Groups may delete, anonymise, archive, or securely restrict access to it in accordance with internal procedures and applicable law.

10. Data Security

Ramani Groups uses reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. Access to information is limited to persons who need it for legitimate business purposes.

However, no website, internet transmission, email, server, or digital platform can be guaranteed to be completely secure. Users are advised to avoid sharing unnecessary sensitive information and to use secure devices and networks when submitting information online.

11. Third-Party Links

The website may include links to partner brand websites, dealership websites, social media pages, Google Maps, Google Forms, payment gateways, recruitment platforms, analytics tools, embedded content, or other third-party services.

Ramani Groups is not responsible for the privacy practices, security standards, content, terms, or data handling processes of third-party websites. Users should review the privacy policies of external platforms before submitting information to them.

12. Your Choices & Rights

Subject to applicable law and verification, you may contact Ramani Groups to request access, correction, update, deletion, withdrawal of consent, or restriction of certain uses of your personal information.

• You may ask us to correct inaccurate contact or enquiry details.
• You may request removal from non-essential marketing communication lists.
• You may request clarification about how your submitted information is used.
• Some requests may be limited where retention is required for legal, contractual, regulatory, security, accounting, dispute, or legitimate business reasons.

13. Children's Privacy

This website is intended for general business and informational use and is not directed at children. Ramani Groups does not knowingly collect personal information from children without appropriate consent. If a parent or guardian believes that a child has submitted personal information, they may contact us for review and appropriate action.

14. Changes to This Policy

Ramani Groups may update, modify, or replace this Privacy Policy from time to time to reflect changes in business practices, legal requirements, website features, or operational needs. Updated versions will be posted on this page and will be effective from the date of publication.

Users are encouraged to review this page periodically. Continued use of the website after changes means you acknowledge the updated Privacy Policy.

15. Contact & Grievance Communication

For questions, concerns, corrections, consent withdrawal, privacy requests, or grievance communication related to this Privacy Policy or personal information submitted through the website, please contact Ramani Groups using the details below.